Terms & Conditions

 Velofocus Terms & Conditions


Vélofocus Ltd is a company registered in England and Wales with registered company number 09926678, registered VAT number  GB259469158 and registered office at 47 Judd Road, Tonbridge, Kent, TN9 2NH (‘Velofocus’).

The term ‘you’ refers to the customer visiting the Website.

The terms ‘we’ and ‘us’ refer to Vélofocus Ltd’s associated business activities attributed to Velofocus Ltd and others acting with permission on his behalf under the name Velofocus.

Please read these terms carefully before using the services. By accessing the site, viewing any content or using any services available on the site, as defined below you are agreeing to be bound by these terms. If you disagree with any part of the terms then you may not access the site.

Use of Website

As a condition of your use of this Website, you warrant that all information supplied by you on this Website is true, accurate, current and complete, if you have a Velofocus account, you will protect your account information and are solely responsible for the use of your account, you must be 13 years of age or older in order to register for an account.

Velofocus does not knowingly collect the information of anyone under the age of 13. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, violation of the terms outlined in this document.

Copying, transmission, reproduction, republication, posting or redistribution of the Site Content or any portion thereof is strictly prohibited without the prior written permission of Velofocus.

Prohibited Activities

The ‘Content’ on this Website, includes, but is not limited to, data, photos, graphics, video or other material. You agree not to reproduce, modify, copy, distribute, transmit, display, perform, publish, license, create derivative works or sell or re-sell of the Content contained on Velofocus without our express written permission to do so.

Links to Third Party Sites

This Website may contain hyperlinks to websites operated by parties other than Velofocus. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites). Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.


Velofocus may change, add or delete Terms and Conditions or any portion thereof from time to time in its sole discretion where it deems it necessary for legal, general regulatory, technical purposes, or due to changes in the services of the Site. Your continued use of the Site after these amendments are made you expressly agree to be bound by any such amended Terms and Conditions.

Data Transfers

In order to process and fulfill your order, it may be necessary to transfer certain transaction information and personal data to servers or databases outside of the European Union.

Terms of Sale

The Terms of Sale relate to all products available for sale at velofocus.com/shop. All orders placed by you and all agreements concluded between us in relation to the products and services are bound by these terms of sale.

Incorrect or Damaged Goods

If we shipped you the incorrect item or your item arrives damaged or in poor condition, please send us an email to orders@nullvelofocus.com. Please include in the body of the email: your order number, item number, item description a reason for the return. Please send your request within 30 days of receipt. Your request will be processed within three working days.

Other Returns

If your order has arrived but you have changed your mind, that’s ok too. You can return your item within 30 days of receipt and receive a refund for the price of the product. Where free delivery was included as part of the product price the actual cost incurred with shipping will be deducted from price paid for the item before the refund is made.

To return an item, please email orders@nullvelofocus.com. Please include in the body of the email: your order number, item number, item description a reason for the return. We will then issue you with a Returns number and address to return address within two working days. Once you have received your returns email pack the item(s) in the original packaging quoting your full name and returns number on the outer packaging.

Please be aware that you are obligated to bear the direct cost of returning the goods. We strongly encourage you to return your item via a trackable method.

Refunds will be issued by the same means of payment as used for the initial transaction. Refunds will be processed within five working days of receipt of the returned items.

Acceptance of Order

We reserve the right to refuse or cancel any order. In such event your sole recourse shall be the return of amounts paid by you related to such order (if any).

Product Descriptions

We make reasonable efforts to describe our products offered as accurately as possible. However, we do not warrant that product descriptions or other content of the website are 100% accurate, complete, or error-free. If a product offered by us and purchased by you is not as described, you may return it in unused condition for an available replacement, refund or credit.


We are not liable for any financial damage that may occur because of non-timely arrival or any lack of availability or quality of the product.

Applicable Law

The offers by Velofocus, your orders, and the agreements between us for the delivery of our services and products are subject to the laws of England & Wales.


Any rights not expressly granted herein are reserved.